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GeaSpeak

Translation to the rescue of voice assistants

By GeaSpeak Team | 2020-05-28

ARTIFICIAL INTELLIGENCE TRAINING PROGRAMS: HOW WILL THEY AFFECT THE FUTURE OF COMPANIES?

 “Alexa!”, “Ok, Google!”, “Hey, Cortana!”. If we were to pronounce these words out loud, we would probably activate the voice assistant of some device near us. No matter the type of virtual assistant, you are likely to interact with at least one of them throughout the day, either at home, at work or even before you go to sleep.

Thanks to their help, we can make calls and send text messages, set alarms and events in our calendars, check the weather, find nearby restaurants and even play music. They are also capable of understanding natural language and learning from it.

Long forgotten is Arthur Clarke’s dystopia about intelligent houses –parodied even in an episode of “The Simpsons” in which Marge is seduced by Pierce Brosnan’s suggestive voice. These assistants are already capable of controlling a significant number of complex actions and tasks in our homes. With the right gadgets properly set up, it is possible to turn on the lights or control appliances only by asking for it.

Voice control technology is a growing tendency in online searches, app and device management, information requests and more, and it is here to stay. Let’s have a quick look at the impact it has in our daily lives and businesses.

The fictional character Agent Dominique DiPierro has a long and deep conversation with Alexa in the TV series Mr. Robot

WHAT IS A CHATBOT AND WHY ARE THEY CHANGING OUR LIVES?

A chatbot is a software you can have a conversation with. You can tell the chatbot to provide some information you may need or ask it to perform an action. In the business sector, these programs help to achieve more pleasant user experiences and a faster, simpler and more personalized customer service.

Chatbots and voice assistants have built-in artificial intelligence systems with learning capacity. Over time, they recognize our choices and preferences. However, language comprehension and accurate translation are paramount for properly understanding the intention or queries of users, which directly translates into delivering suitable results, whether that is finding a store address or playing your favorite song in Spotify.

PRESENT AND FUTURE OF VOICE ASSISTANTS

According to an eMarketer study, the predicted number of voice assistant users will reach 122.7 million in 2021 and in the U.S. alone, which represents 42.2% of the American Internet users and 36.6% of the total American population.

Several companies caught a glimpse of this growing trend and started using platforms to provide customer service by leveraging voice messages in a scalable way, integrating customer support teams and building effective communication solutions. This change in searches and user interaction will also play a crucial role in SEO best practices, since questions will have an advantage against the current importance of key words for website optimization.

Several companies caught a glimpse of this growing trend and started using platforms to provide customer service by leveraging voice messages in a scalable way, integrating customer support teams and building effective communication solutions. This change in searches and user interaction will also play a crucial role in SEO best practices, since questions will have an advantage against the current importance of key words for website optimization.

WHY ARE ARTIFICIAL INTELLIGENCE TRAINING PROGRAMS SO IMPORTANT?

In certain instances, when users engage the chatbot to solve their customer service issues, the voice assistant fails to understand what they need. This is why it is so important to teach these assistance systems how to better understand human communication. In the technology jargon, this is called natural language modeling.

This modeling consists of teaching the chatbot to create utterances in different target languages. The program is taught the meaning of the utterances so that it can create such utterances in the appropriate target language, taking into consideration the scenario provided.

The most prominent companies in the market are hiring translation and localization services specialized in AI to provide the best possible experience to their consumers. They know that the right translation for a chat query is not optional, but indispensable for achieving the expected outcome.